Reporting on Talk network and audio quality

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6 Comments

  • Stephen Belleau
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    Rob Stack 

    In this article you'll learn how Talk notifies agents when call quality issues occur and how admins can report on these issues

    Where are the steps on how to report on Talk quality?

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  • Rob Stack
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    Hi Stephen Belleau apologies for the error in the docs which has now been fixed. Reporting capabilities will be coming soon.

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  • Stephen Belleau
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    Gotcha, thanks. Great update nonetheless, looking forward to the reporting capabilities!

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  • Rob Stack
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    Thank you. Watch this space!

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  • Meghan Howard
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    What does this mean?

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  • Rob Stack
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    Hi Meghan, it seems to indicate that Talk has some sort of issue. If you click the button to open the Talk console, is any further information displayed?

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