If you're using Talk Professional or Enterprise, you'll see a notification when call audio or network quality drops.
These days, more agents are working remotely which presents challenges helping to diagnose Talk call quality issues. In this article you'll learn how Talk notifies agents when call quality and network issues occur.
This article contains the following sections:
Headset audio level notifications
If the call audio quality drops, you'll see a warning icon in the Talk Professional or Enterprise console.
If you see this warning, check your headset is plugged in and the microphone input levels are high enough. Also, make sure you haven't muted the microphone. Finally, try a different headset to ensure the one you are using isn't faulty.
For more information about getting the best audio quality, see Preparing to use Zendesk Talk.
Talk connection issue notifications
If network conditions affect the call quality, you'll see a warning icon in the Talk Professional or Enterprise console. Click the icon to see more details about the problem.
The Talk network requirements article contains a wealth of information to help you troubleshoot both computers running Talk, and your company network. Note that an administrator will need to configure some of the network settings you might need to change.