Installing and using the Duplicate Lead Manager app

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2 Comments

  • Karolina Zietal

    Hi Zendesk Team!

    I have just installed this app.

    Could you please explain on which basis possible lead duplicates are highlighted?

    Is it email domain or company name? 

    Must the values be identical or only partially identical?

    Thanks in advance.

    Best Regards,

    Karolina Ziętal

    0
  • Dion Literato

    Hi Karolina,

    Our team put a request to create an article for this and I would like to let you know that it is still being worked on. We'll soon publish the article once it is ready.

    Regards,

    Dion

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