Can I export more than 90 days of Chat history?

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5 Comments

  • Fred Von Burg

    Thank you Evan. Is the Zendesk Chat API the only way to get access to more than 90 days history?

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  • Nicole S.
    Zendesk Community Team

    Hi Fred -

    That's correct; the API is the only way to obtain more than 90 days' history.

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  • Fred Von Burg

    Thanks Nicole. So are all customers able to use the API? Or is API only available to customers whose data resides on one your "API-eliglble" platforms?

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  • Fred Von Burg

    Reason I ask, is I thought some where I read, or maybe a support rep mentioned (?), that our data is on the old Zopim platform?

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  • Nicole S.
    Zendesk Community Team

    Hi Fred,

    I guess it depends how far back you're trying to pull data from; it's possible that data that is several years old might still be on Zopim and not accessible via API, but anything from the last couple of years should be accessible.

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