Can light agents read and edit articles that are in Guide?

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2 Comments

  • Kelsey DeBruin

    Hi! Can light agents preview articles as well? Our light agents don't seem to be able to preview the articles they're creating/editing.

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  • Ben Van Iten
    Zendesk Community Team

    Hi Kelsey DeBruin,

    Below the save button on the upper right, do they have the option to preview in Help Center?

    This screenshot is from my test account where I am assumed in as a light agent and created an article in Guide.

    Thanks!

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