To ensure you can use any new features and improvements added to our Support mobile app, we recommend that you regularly update to the latest version of iOS on your iPhone or iPad.
To update your iPhone or iPad to the Latest iOS version
- Back up your device using iCloud or iTunes.
- In the Settings app, go to General > Software Update.
- Wait for a new software update to appear and follow the steps on screen to update to the latest version.
Currently, we support the mobile app on iOS 12 and above. If you are on iOS 11, the app will still function, but may not accommodate all. current functionality. Below is a list of iOS 12 compatible devices (source).
If you have any problems or queries, please contact Zendesk customer support and we'll be happy to help.