Announcing improved Answer Bot reporting in Explore

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2 Comments

  • Sally
    Comment actions Permalink

    Hi, 

    Is there going to be any functionality which allows us to report on agents' usage of the 'improve' button in support tickets?

    We'd like to know which specialists are proactively improving suggested articles the most. 

    1
  • Devan - Community Manager
    Comment actions Permalink

    Hello Sally,

    At this time, we have no announcement on the feature request, but I would recommend posting in our product feedback forums so our developers can consider implementing these updates.

    Best regards.

    0

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