Zendesk will be performing DNS maintenance during a scheduled window listed below. No downtime is expected.
START: Saturday, May 16th, 10:00 AM UTC / 03:00 AM PT
END: Saturday, May 16th, 12:00 PM UTC / 05:00 AM PT
Customers Affected: All customers, though no disruption is expected during this maintenance window. Prospective Zendesk customers may be unable to log into newly created accounts for a short period of time (30 minutes maximum.)
Affected Products: Support, Help Center
Expected behavior: During the maintenance window, Zendesk systems should continue to operate normally. There is however an extremely low risk of timeout errors, delays for a few minutes, or connectivity issues on applications that could translate out to server errors (500s).
Why we're doing this: We are improving parts of our external DNS configuration to increase reliability and performance.