Enabling customers to opt out of emails in Sell

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  • Grzegorz Pogwizd

    Hi Colin,

    Thanks for the question, I'm happy to clarify.

    Actually, it does work in that way, so whenever a customer replies to any of the emails from a sequence, it automatically removes that customer from the sequence and prevents from sending any further emails from the sequence to them.

    Hope this helps and in case of any further questions or concerns don't hesitate to let us know.

    Grzegorz Pogwizd
    Technical Support Engineer | Zendesk Sell

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  • Colin Daniel

    is there no way for a customer to be automatically removed from a sequence or campaign when they reply?
    or can they only be removed manually?


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