What products, features, plan levels, apps, and add-ons does Zendesk offer?

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Answer

At Zendesk, we want your team to have a plan that is as unique and powerful as you are! But, with a lot of options can come a bit of confusion. So let's break it down.

Tip: The best possible way to get a plan that works just right for your business is to work with our Sales team. They are experts in our products and the industry. If you have questions about what features will help you with your specific business needs, whether picking the next plan level up is worth the extra features for your use case, or anything else. Get in touch with our sales team here: Contact Zendesk.

1. What products are there?

Zendesk offers an array of products each with different functionality. You can pick just one, or multiple products to work together to fit your business needs. Visit the sales page for each product to read about features, watch demos, and more:

You can also choose a pre-made bundle designed for your industry:

If you're looking for a little something extra, read through these articles on add-ons and apps.

For more information on specific features read this article: How can I see what features are included in my current subscription?

2. What plan levels are there?

One size does not fit all, so Zendesk allows you to pick a plan level to fit your needs and your budget. The available plan levels vary by product, and YES! you can mix and match!

3. How many agent seats do you want for each product?

When signing up, you can decide how many people on your team will have an account on your Zendesk platform. Each product allows you to specify an amount of agents. For example, if you want ten agents to be answering tickets (emails, web form submissions, etc.) but you only need three agents answering live chats, you can pick ten agent seats for the Support product and three agent seats for the Chat product.

Note: While you can have different plan levels on different products, you can not have different plan levels for different agents in the same product. See more information in this article: Can I purchase different plan licenses for different agents within the same account?

Contact our Sales team or start a free trial to get started today!