I use 2-factor authentication and am locked out

Issue Symptoms

I use 2-factor authentication and am locked out of my Support account. 

Resolution Steps

1. Search your email inbox for any recovery codes that were sent to you previously and use them to log in.
2. If you are not able to locate any recovery codes, reach out to an administrator on your account as they are able to generate additional codes for you.
3. If you need to contact Zendesk Customer Support for assistance, be advised that an owner or admin on the account will need to give permission for us to take further action.

For more, see this article: Using 2-factor authentication.