Issue Symptoms
I recently updated the IP restrictions on my account, or I need to log in from a new IP address, and I am locked out of my Support account.
Resolution Steps
When you are locked out of your Support account due to IP restrictions, there are two possible solutions:
- If another administrator on the account is able to log in, they should remove or update the IP restrictions to allow you to access the account
- If you are the only administrator available, or if the other administrators are also locked out, contact the Zendesk Customer Support team to remove these restrictions for you.
4 Comments
I have the same issue, none of my team member can log in now
Hello Plato Leung,
If you are still unable to access your account, I would recommend opening a chat w/ our Advocacy team so they can look into this issue right away. Let us know if there is anything we can do to assist.
Best regards.
Hello Devan,
How do I contact the Advocacy team, is there a link or email that I can contact them?
Regards
Hi Plato Leung,
You can view the information on how to contact the Support team here: https://support.zendesk.com/hc/en-us/articles/360026614173-Contacting-Zendesk-Customer-Support
Please let us know if we can assist further!
Please sign in to leave a comment.