If I buy a marketplace app that has a price per agent per month, how many agents am I charged for?
If I change the groups or roles that can access an app, how many agents am I charged for?
You will only be charged for the agents that have the app enabled. You can control which agents have access to an app by including or excluding specific roles or groups.
When you adjust the groups or roles the have access to an app, a popup will appear acknowledging the adjustment of the cost of the app:
The adjustment will be prorated for the remainder of the app's monthly billing period.