I have paid for agent seats in my products but my agents get an error when they try to use Explore and Chat and can't see the Talk icon.
If you paid for agent seats on additional products but your agents see errors like It looks like you don't have permission to access Explore or Zendesk Chat is not enabled for you, this means you didn't give those agents permission to access those products.
Each agent or agent role must be enabled for each product. An owner or administrator can enable this access.
- To give your agents access to Explore, follow this article: Giving Agents access to Explore.
- To give your agents access to Chat, follow this article: Giving Agents access to Chat.
- To give your agents access to Talk, follow this article: Controlling access to Zendesk Talk.
For more information, see the article: Setting roles and access in Zendesk Admin Center.