I want to export tickets from a Zendesk Support account to another Zendesk Support instance. Can I include CSAT ratings when I import tickets to another Zendesk Support account?
Yes, the Ticket Import API endpoint allows you to include CSAT ratings when you import tickets to another account.
Alternatively, you can add the rating as a custom field or a comment on the imported ticket.
For more information about how to migrate tickets from one Zendesk account to another, see the article: How do I merge or migrate two zendesk accounts?