How can I create a report that shows which country our visitors chat from?

Question

I want to find out which countries visitors chat from. The weekly report on Zendesk Chat doesn’t seem to capture this. How can I create a report that shows which country our visitors chat from?

Answer

Our Analytics in Chat does not provide this. There are two workarounds you can use to create such a report.

• If you have integration with Zendesk Support and creates tickets for chats, the Chat dataset in Zendesk Explore has attributes that identify where the chat comes from. 
• Use our integration with Google Analytics to create a report. For more information about our integration with Google Analytics, see the article: Setting up and using Google Analytics for the Web Widget.