Awarding Gather badges

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14 Comments

  • Alejandro Colon

    @...

    How do you automatically award the badges as referenced in the following link?

    https://support.zendesk.com/hc/en-us/articles/360045691013#topic_gvh_dmx_qlb

    An example achievement might be Top Contributor, awarded when a user has posted or commented over 100 times, or a Key Tester achievement that is awarded when a user gives feedback in an early access program.
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  • Kasper Sørensen
    Zendesk Product Manager

    Hi Alejandro Colon,

    We don't yet have a built-in automation for that, so I think we should update the documentation with a better example :-) You can certainly expect us to further build out the applicability of badges, including automation. I see this release as a foundation for more and more engagement features in Gather. For now it is just manual badging and REST API which enables more advanced use-cases, as well as scripting and such. This helps a number of use-cases but other cases will be addressed later.

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  • Ryan Mackenzie

    Hello team,

     

    I've enabled the gather badges like it shows in the other article, and added a dozen or so badges. I've also followed the steps here, but I still don't see any option to award badges to users. I've created a dozen or so badges and enabled them here, but don't see anywhere I can award them when selecting a user's profile. 

    Am I doing something wrong? Is there something that could be causing this that isn't mentioned?

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  • Kasper Sørensen
    Zendesk Product Manager

    Hi Ryan Mackenzie,

    It can be one of two things:

    1. You need to enable badges under Gather settings. Sounds like you did that.
    2. You haven’t updated your theme. You can either use our Copenhagen theme based example, or you can customize on your own. Instructions for both options are in here.
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  • DJ CHILDS

    HI All,

    Does the capability to bulk update badges exist?

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  • Kasper Sørensen
    Zendesk Product Manager

    Hi DJ CHILDS,

    No, awarding badges is done individually at this stage.

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  • Kings Wild

    So, I have badges installed in my Gather, but when I click on a user's profile to find the "award badge" button I don't see it. Maybe I'm looking in the wrong area. 

    I thought if I click on users name on a comment the profile page auto opens up correct?

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  • Kasper Sørensen
    Zendesk Product Manager

    Hi Kings Wild,

    Did you check my recommendations above to Ryan Mackenzie? I think you have the same situation. It can be one of two things:

    1. You need to enable badges under Gather settings.
    2. You haven’t updated your theme. You can either use our Copenhagen theme based example, or you can customize on your own. Instructions for both options are in here.
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  • Kings Wild

    Sorry about that! I totally found the above explanation literally right after I posted my question. However, after editing my code the badge still doesn't display on the user profile name, instead, the badge name displays next to the user profile name.

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  • Rona Yang

    Hi All - I'd like to know if eventually awarding badges will be tied to salesforce/the profiles from support. For example, in salesforce we track if someone is a certified user, that checkbox is added to their profile automatically from the zendesk to salesforce integration. Will I be able to easily create a rule that adds a certification badge to users with that checkbox in the UI. OR will that always have to be developed through the  API? 

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  • Rona Yang

    Kasper Sørensen any idea when badging automation you described above might be live? Will that be a separate EAP?  I'm just not sure i want to roll out badging until these features allow me to award it more easily. 

     

     

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  • Kasper Sørensen
    Zendesk Product Manager

    Hi Rona Yang,

    The Salesforce-Zendesk integration could potentially use the new badges EAP to make awarding badges via that channel easier. The API is an enabler for automation, but it obviously doesn't give you automation on its own. Within Zendesk we already have some ways of automating many tasks related to tickets and users, and our customers also leverage several additional add-ons and integrations for the same. There's nothing I would love more than just reusing some of those existing mechanisms, which is also why we're not jumping in to start adding our own n'th way of automating "just" for badges. As you can imagine, it's not a trivial architectural or design decision how to do it, so I cannot say if it will be via another EAP or how we will end up providing automation for badges.

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  • Jenni Ruel

    Hi Kasper Sørensen

    My badges are not displaying next to the user profile. When I click on your instructions above, it no longer displays the information. Can you send me an updated link?

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  • Kasper Sørensen
    Zendesk Product Manager

    Ah yes, since the EAP closed, that post was turned into a part of this article:

    https://support.zendesk.com/hc/en-us/articles/216367358#topic_tg5_cqx_xmb

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