Welcome to the Zendesk Community Weekly Digest!
|This digest is here to help you find the most relevant conversations from the Zendesk Community.
You'll see highlighted content related to our support topic of the month, Support Tickets, Triggers & User Management. We also round up posts in need of advice from other users and tips and tricks from the Zendesk community.
Solutions wanted: posts in need of answers
Conversations in the Zendesk Community cover everything from basic troubleshooting to complex workflows and specific use cases. Certain questions are best answered by you, the user, because you have on-the-ground experience with our products.
Check out the questions below and see if you can offer an answer or provide advice.
Looking for advice on how to setup notifications
Andrew is looking for a solution in the form of a unique notification (whether Slack, Windows Desktop notification, as well as a push to his phone,) that stands out so it doesn't get lost in the triggers set up for emails and slack messages whenever a ticket is opened or updated.
Help Center user segmentation using Google Analytics custom dimensions
Bill is trying to create a custom dimension in Google Analytics for a user role.
CX Events next week
Many of us took personal grooming for granted before the coronavirus. But not during or after. With salons and barbershops closed, home self-care took on renewed importance. Join us for a live discussion with Sarah Reed, Zendesk’s Senior Director of Global Events, and Nick Martin, Harry's Manager of Customer Experience as we discuss how they supported old and new customers and took care of our heroes on the frontline.
Tips from the Community
Here are some of the best tips and tricks submitted by our community members:
Jacob, a moderator for the Zendesk Community, shared a very helpful tip on implementing reporting for agent updates in Explore.
Andrei, shared his vision of the ideal KPI system for customer support in Zendesk how.
Next community AMA
The Zendesk Community will be hosting an AMA event on a Support topic to be announced. More details coming soon!
Previous Community Events
May 13 AMA: Support Tickets, Triggers & User Management
This month's topic
Each month, we focus our Help Center events and content on a topic we know our users have a lot of questions about.
Our current support topic is on Support: Tickets, Triggers & User Management. Here are a few handy articles to get you started:
Each topic in our community exists to facilitate conversations on different aspects of working with Zendesk. To help you find the right spot for your post, we're highlighting a different topic each week:
We often turn great answers into articles in our knowledge base (with attribution to the people who provided the great response) and would love to know what you think should get shared.
If you've seen a particularly helpful comment, please share it with us (and tell us a little bit about what it's about) and we'll check it out and let you know if we create an article from it!
Apps are to Zendesk as peanut butter is to jelly. Here's an app we recommend checking out to extend and maximize your use of Zendesk:
Easily download Talk recordings and access them offline anytime. With this app, administrators and agents will be able to reference past calls, troubleshoot, and perform QA activities more easily as opposed to searching and pulling up the ticket every time to listen.
Find a complete directory of apps, partners, themes, and more in the Zendesk Marketplace.
Thanks for stopping by!
If this is your first time checking out our Weekly Digest, posting in the forums, or reading an article in the Help Center, welcome! We're here to help you find solutions to all your Zendesk questions, whether you're setting up your trial account or building an app. Check out the links below to subscribe to future digests and explore what other offerings the Community has waiting for you!