Chats are disconnecting when users switch pages on my website

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  • Deepali P

    I have the embedded chat script on the page user navigates too however still the original chat session is disconnected, and new chat session will start when clicked on the chat on the new page

  • Erika Camille Sundian
    Zendesk Community Team

    Hello Deepali P,

    May I ask how did you integrate Chat within your website? Is this implemented as a webpage inside a mobile application? Here is a quick article explaining how and where the widget should be added within your website: Adding the Chat widget to your website

    Hopefully, this will help clarify a bit. Feel free to provide some additional details as well if the above did not help. :)


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