An agent is chatting with an end user. The user navigated to a new page on my website, and the live chat disconnects.
A common reason your users are disconnected from a live chat with your agents is that your chat script is not embedded on all pages of your website. If a user navigates to a page without the embedded chat script, the chat will disconnect.
To add your chat script to all pages of your website, see the article: Adding the Web Widget to your website or Help Center.
If you experience additional issues with your chat disconnecting, see the article: When do chats time out?