I installed the WhatsApp in Zendesk Support integration and now I want to adjust my views and business rules for WhatsApp tickets. However, I am unable to find WhatsApp as a value for the Ticket: Channel condition in my views and business rules. Why is that?
The Ticket: Channel condition shows WhatsApp if that is what you titled the integration when creating it. For instance, if you named your WhatsApp account Social Messaging at Admin > Channels > Channel Integrations, look for Social Messaging when you select a channel in business rules or views.
For more information, see the article: Adjusting views and business rules for WhatsApp tickets.