I installed the WhatsApp in Zendesk Support integration and now I want to adjust my views and business rules for WhatsApp tickets. However, I am unable to find WhatsApp as a value for the Channel condition in my views and business rules. Why is that?
The Channel condition shows WhatsApp if that is what you titled the integration when creating it. For instance, if you named your WhatsApp account Social Messaging at Admin > Channels > Channel Integrations, look for Social Messaging when you select a channel in business rules or views.
For more information, see the article: Adjusting views and business rules for WhatsApp tickets.