UPDATE #3 - The scheduled maintenance for July 18 has been rescheduled to Saturday 25 July 2020 starting at 9:00 AM UTC / 2:00 AM PT until 11:00 AM UTC / 4:00 AM PT.
UPDATE #2 - The scheduled maintenance for July 18 has been postponed. New date TBD
UPDATE #1 - The scheduled maintenances for June 20 & 27 have been rescheduled to July 11 and 18.
Zendesk will be performing DNS maintenance on all Pods on July 11 and July 25, 2020 during the times listed below. Service downtime is extremely unlikely.
|
Date |
Start Time |
End Time |
|
July 11, 2020 |
9:00 AM UTC / 2:00 AM PT |
11:00 AM UTC / 4:00 AM PT |
|
July 25, 2020 |
9:00 AM UTC / 2:00 AM PT |
11:00 AM UTC / 4:00 AM PT |
Customers Affected: Zendesk Support and Guide customers on all Pods.
Affected products: Support and Guide.
Expected behavior: During the maintenance window, Zendesk systems should continue to operate normally. While extremely unlikely, customers may experience a short period of timeout errors when accessing the Support and Guide UI and connectivity issues when attempting to load attachments.
Why we're doing this: The Zendesk Edge network team is improving parts of our external DNS configuration to increase reliability and performance.
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UPDATE - MAINTENANCE POSTPONED: The scheduled maintenances for June 20 & 27 have been postponed until further notice. This article will be updated as soon as new dates are scheduled.
UPDATE - The scheduled maintenances for June 20 & 27 have been rescheduled to July 11 and 18.
UPDATE #2 -- The scheduled maintenance for July 18 has been postponed. New date TBD
UPDATE #3 - The scheduled maintenance for July 18 has been rescheduled to Saturday 25 July 2020 starting at 9:00 AM UTC / 2:00 AM PT until 11:00 AM UTC / 4:00 AM PT.
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