When my customer first gets to my website, I don't want the widget to be minimized and require a click to open chat. I want the live chat to be popped up and open automatically without my customer needing to request a chat themselves. How do I do that?
To make your widget open up into a live chat when the customer first loads the page, without them having to request a chat themselves, you have two options:
1) You could use a chat trigger as described here: Targeting key visitors with proactive chat
2) You could add the following code right below the widget script in your website: