What is the minimum internet speed requirement for Zendesk Talk and Chat?

Question

What is the minimum internet speed requirement for Zendesk Talk and Chat?

Answer

We do not have a set minimum speed requirement as there are external factors that can affect the network speed. As a general rule, each agent connected to your network should have a stable network connection of 10Mbps (both upload and download) to ensure a smooth experience when using Zendesk Talk and Chat.

If you have concerns about network issues for agents on Zendesk Talk, you can access the network test by Twilio on the agent's browser to diagnose potential issues with your network connection. The test specifies your network details which include common issues highlighted in red.

If you are still experiencing issues after confirming that all test results come back green, or you're having issues diagnosing any issues on your own, contact the support team for further help and ensure you provide your network test results. 

For more information about the Talk network requirement, see the article: Talk network requirements.

For more information about the Chat network requirement, see the article: How to configure your network for Zendesk Chat.