How to add a disclaimer in the widget before people start chatting? Where can I enter an important message for customers to acknowledge whether I am offline or online in Chat?
Edit the message that appears before a live chat in the pre-chat form and edit the message that appears when your agents are offline.
Enable the pre-chat form and include your message in the pre-chat greeting. The message will appear before a customer can begin a chat with an online agent.
Customize the message that will appear when your agents are offline and unavailable to chat with customers.
- If you have the Web Widget, see the article: How to add a disclaimer in the contact form of the Web Widget?
- If you have the Chat Widget, enable the offline form and customize the message in the offline greeting.
Below is an image of the Web Widget and Chat Widget with offline messages: