I recently made updates to my Wordpress theme and now the Zendesk chat widget is not showing up on my website. It was showing up before and I have not made any changes to the Zendesk widget or integration.
To help clear up any conflict with the chat widget and your Wordpress site, clear your cache on your Wordpress (often achievable by using the "clear cache plugin" on your Wordpress instance).
If this does not help, double check that the widget is still installed correctly, depending on your instance, you may have used one of the following strategies:
- Installing Zendesk Chat for WordPress
- WordPress: Setting up and using the Zendesk Support for WordPress plugin
If all else fails, contact Zendesk Customer Support.