Zendesk is happy to announce that we’re increasing the maximum attachment size limit for all Support plans to 50 MB. Previously, the limit was between 1 and 20 MB, depending on your plan type. When the maximum attachment size limit is exceeded, the attachment is dropped (meaning it isn't attached to the ticket). For some Support customers, this change will significantly reduce the number of dropped attachments (up to 70%).
Here are the old and new maximum size limits for comparison:
|Old limit||New limit|
|Essential||1 MB||50 MB|
|Team||7 MB||50 MB|
|Professional||20 MB||50 MB|
|Enterprise||20 MB||50 MB|
This increase does not apply to Guide article attachments which remain at 20MB.
For more information about attachments, see the articles:
How do I know if my account is affected?
All Support plans are affected (Essential, Team, Professional, and Enterprise). All plans will have their maximum attachment size limit increased to 50 MB.
What do I need to do?
No action is needed. We will start automatically making this change starting on June 22, 2020. The change will reach all accounts within one week.
For additional information, contact Zendesk customer support or add your questions in the comments below.