We’re excited to announce the Zendesk Bot Partner Program, a new Zendesk initiative to help partners deliver beautifully simple chat bot integrations.
The program is designed for chat bot partners to build integrations that enable shared customers to take full advantage of a joint solution using Zendesk Support Suite and Sunshine Conversations. Participants of the program will have their integrations listed on the Sunshine Conversations Marketplace as part of the Sunshine Conversations Switchboard API launch in Q3 2020.
You can apply to be a part of the program through our Sunshine Conversations Switchboard API Early Access Program.
So why should I apply for this program and what is the Switchboard API?
Streamline the conversation
Sunshine Conversations is a messaging platform supercharged with rich messaging capabilities, helping unify messages across the world’s most popular social messaging channels and build engaging digital customer experiences.
Building on the Sunshine Conversations platform comes with a wide range of benefits, including:
- Ability to deploy your bot solution across dozens of channels, including Whatsapp, Facebook Messenger, Apple Business Chat, and more
- Access to a wide range of rich messaging capabilities, including rich message types, activity indicators, template messages, and robust SDKs
- Ability to connect all your data sources giving you a complete insights into your customers using the Zendesk Suite
- Access to other marketplace partner solutions relevant to the customer journey, including other CRM and collaboration tools
- Ability to reduce costs, speed up development time, and bring your bot faster to market using our fully featured Sunshine Conversations SDKs
- Access as an early adopter to the new Zendesk Conversational Marketplace launching in 2021, including access to the Zendesk Platform ecosystem.
What is Switchboard?
Switchboard is the latest Sunshine Conversations offering specifically designed for partners to programmatically manage control of the conversation. With Switchboard, partners can now build a seamless integration between their chat bot solution and the Zendesk Suite.
In early access, Switchboard delivers dedicated API endpoints to help your software pass, offer, and accept control of a given conversation and manage the flow of messages between a customer and various business systems. Switchboard encourages ecosystem development by providing ways to coordinate systems that don’t know much about one another, without having to write any code.
For more information on how to get started with the Zendesk Bot Program, check out the following resources: