19:46 UTC | 12:46 PT
We’re happy to report that the remediation taken by our Engineers has worked as expected, and the metrics streaming into the Chat Monitor dashboard are back to normal as of 19:30 UTC. Please reach out should the issues persist.
19:28 UTC | 12:28 PT
Our Engineers have found the likely source of the issue and have taken the appropriate remediation steps. We will continue to monitor as the systems recover. We will provide our next update when we are fully recovered or have additional observations to share.
18:28 UTC | 11:28 PT
Our Engineers continue to investigate the cause of the Chat Monitor dashboard discrepancies. We will provide our next update in one hour or as we have any discoveries to share.
17:44 UTC | 10:44 PT
We are investigating issues with the Chat Monitor dashboard not reliably updating values such as queue size and wait time across many accounts. We will update as soon as we have more info.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.