On Wednesday July 8th at 02:00AM UTC, Zendesk will be begin updating our DNS record for the JIRA integration migration from Pod 14 to Pod 19.
|July 8, 2020||2:00AM UTC|
All JIRA Integration customers who have whitelisted the IP range for Pod 14 will need to also whitelist the IP range for Pod 19.
The maintenance window will be limited to the JIRA integration
Impact for customers:
Any customer who has whitelisted the IP range for Pod 14 for the purpose of using the integration, will now need to also whitelist the IP range of Pod 19. This needs to take place before Wednesday July 8th 02:00AM UTC.
The IP addresses for Pod 19 are as follows:
Why we're doing this:
As part of our ongoing improvements to the JIRA integration, we're migrating from Pod 14 to Pod 19. As the JIRA integration is a single-podded service, we need to migrate all JIG-related services, configurations and infrastructure from Pod 14 into a new pod, Pod 19. The full migration is taking place on Sunday July 19th from 08:00AM UTC - 08:30PM UTC.