My concierge byline does not match what is displayed in the chat widget. The widget shows Customer Support but the concierge setting is set to Ask us anything. Why does the concierge show Customer Support?
By default, Ask us anything is placeholder text that does not render in the chat widget. The widget renders Customer Support in its place. If you want to use the default phrase for your byline, add a space after the 'anything' and the widget will render Ask us anything on the widget.
For more information on what changes can be done to the widget, see the article: Customizing the appearance of the widget