What’s New in Zendesk - August 2020 roundup

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  • Kevin Miodek


    Do you plan to make sandbox and skills routing available on professional at least as a paid add-on?



  • Brett Bowser
    Zendesk Community Team

    Hey Kevin,

    At this time there are no plains to make this feature available as a professional add-on. I've passed this feedback along to the appropriate team so they're aware of your interest.

    Let me know if you have any other questions!

  • Suzanne Goldlust

    Thanks for these updates. However, I notice on your futuresimple.uservoice.com site, where people can put in feature requests, that there are many extremely basic features that people have been asking for--for literally years--that have not been addressed. For example: https://futuresimple.uservoice.com/forums/109313-zendesk-sell-ideas/suggestions/8525959-first-name-and-last-name-in-smart-lists-for-export

    Are there any plans for simple requests like these to be addressed anytime soon? Thank you.


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