How can I keep a copy of every email sent from my Zendesk account in my email client?

Question

I want to keep a record of all our interactions from a ticket to my email client. How can I keep a copy of every outbound email sent from my Zendesk account in my email client?

Answer

Use the email archiving feature to receive a copy of all your ticket interaction to your email client. For more information about archiving tickets, see the article: Archiving ticket email notifications (Enterprise).

Otherwise, if you are not on the Enterprise plan for Support, create an email target as a workaround instead. For a sample recipe about notifying an external email address, see the article: Workflow recipe: Notifying External Email Addresses.