Can I use Google Tag Manager to add Zendesk Chat to my website?

Question

 Can I use Google Tag Manager to embed Zendesk Chat on my website or Help Center?

Answer

 Yes, embedding Zendesk Chat using Google Tag Manager is possible with custom code.

• If you are using the Legacy version of Zendesk Chat, see this article: Installing Zopim for Google Tag Manager.
• If you are using the integrated chat experience, you would need to embed the Web Widget and turn on Chat within that widget. See our developer documentation for more on embedding the Web Widget using Google Tag Manager.

For more on determining which version of Chat you are utilizing, see this article: Determining your Zendesk Chat account version.