Why are images broken in an article suggested by Answer Bot?

Question

Why are images broken in an article suggested by Answer Bot?

Answer

If a Zendesk Guide article is restricted, a user’s email client will not be able to render the restricted images in that article suggested by Answer Bot.

To resolve this you can do either of the below.

• Change the article's permission so that it is visible to everyone. For complete instructions about setting view permissions, see the article: Setting view permissions on articles with user segments.
  
• Update your Answer Bot triggers to remove the {{answer_bot.first_article_body}} placeholder. For more information, see the article: Creating and managing triggers for Answer Bot.