Question
Why are images broken in an article suggested by Answer Bot?
Answer
If a Zendesk Guide article is restricted, a user’s email client will not be able to render the restricted images in that article suggested by Answer Bot.
To resolve this you can do either of the below.
- Change the article's permission so that it is visible to everyone. For complete instructions about setting view permissions, see the article: Setting view permissions on articles with user segments.
- Update your Answer Bot triggers to remove the {{answer_bot.first_article_body}} placeholder. For more information, see the article: Creating and managing triggers for Answer Bot.
2 Comments
What if we have the permission setting set to everyone and they still appear broken?
Hey Nathan,
This can also occur if you haven't uploaded the image directly to the article. Can you try editing the article, uploading the image directly there and see if that resolves the issue.
Copying and pasting an image to an article is known to cause issues so we don't recommend that route.
Let us know!
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