Can I make merge comments private as default?

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4 Comments

  • Sofia Ntoutsia

    Is there a plan to have an option to have these tick-boxes as not ticked by default?

    While merging, an agent might forget to un-tick the boxes which will initiate an email to go out to the client which is unwanted behaviour.

    Thanks,

    Sofia

    1
  • Rudolph

    +1 to what Sofia said. We would find it very useful to have this check box not checked by default.

    0
  • Nick S

    +1

    0
  • Dave Dyson
    Zendesk Community Team

    Hi everyone,

    For those of you wanting an option to set the default for merged comments to private, upvote and add your use cases here: "Requester can see this comment" default setting

    0

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