Understanding follow-up tickets for side conversations

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2 Comments

  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Denielle,

    Thank you for writing a comment on our Community.

    As of the moment, there is no native way to disable follow-up tickets yet. We understand your need for this functionality so I'll mark this as product feedback.

    I've taken a look and found that other users are discussing similar needs here: Disable / Un-check 'Create follow-up' option

    You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    Specific examples, details about impact, and how you currently handle things are the most helpful things to share to help our product teams understand the full scope of the need when working on solutions.

    We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

    All the best

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  • Denielle Barcelona

    How do we disable this? What if we don't want a follow-up ticket to be created?

    0

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