How does the Chat trigger condition "Visitor page URL" work?

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4 Comments

  • Jiri Novak

    Hello, I am operating one of the 3 language webs (Czech language). I want to set up Cart Push Trigger only for CZ customers, when idling on cart, but it doesn't work. My settings is following. I can't find where the mistake is. Thanks for advice.

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  • Brett Bowser
    Zendesk Community Team

    Hey Jiri,

    As far as I can tell, the trigger appears to be set up correctly. Are you still experiencing issues with the chat message not being sent? What happens if you use the whole URL in the trigger condition instead of "Contains > Cart"?

    Let me know!

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  • Jiri Novak

    Hey Brett, 

    still experiencing the same. I may not use the whole URL due to many link options. Only "Contains" option can be used in my opinion.

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  • Brett Bowser
    Zendesk Community Team

    Hey Jiri,

    I'm going to create a ticket on your behalf so our Customer Care team can look into this with you.

    You'll receive an email shortly stating your ticket has been created.

    Thanks!

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