Can I use the same Zendesk Chat account for multiple parts of my business?
Yes! Whether you have multiple different websites or multiple different widgets with multibrand, you can use the same chat account to field the messages from your customers all in one place.
Adding one chat to many websites
If you have multiple websites, simply embed the Widget on all of your web pages by putting the same code on as many sites as you'd like. See how in these articles:
Any chats that come in from any of the pages you've added the widget to, will all show up in one Chat Dashboard for your agents to answer. If you'd like to control or track chats from different websites, see the articles below.
- If you want certain agents to field chats from certain websites, follow this guide to set up department routing: How can I route a chat to a department based on the URL of the website?
- If you want the chat widget to only show up as "online" on each website when it's associated department is available, follow this guide: Can I configure the Web Widget to present Chat on my webpage only when a specific department is online?
- If you want to track and report on which chats come from which webpage, see this guide: How can I offer Zendesk Chat on multiple websites?
Offering one chat in many different widgets with Multibrand (Enterprise)
If you have multibrand, you can have multiple Web Widgets, one per brand, in the same Zendesk account. If you have multiple Web Widgets in one account, you will still only have one chat account which fields live chat requests from all of the different Web Widgets. Read more about multibrand and the Web Widget in this article: Adding Web Widgets for multiple brands (Enterprise).
You can use the same strategies mentioned above to track and route chats based on the web page your different widgets are embedded on. Also take a look at these following articles for more detail on managing chat with Multibrand: