I like the Chat Rescuer, Proactive Greeting, and others of the default Chat triggers that come with my account. I want to make some edits to the message they send or other conditions and actions to get them up and running. How do I edit the default Chat triggers on my account?
To customize the default chat triggers, follow the instructions in the article: Working with Chat triggers. Select the trigger you want to edit to open the trigger details.
To change the message that sends, or the name associated with the message, change the text in the Send message to visitor action:
To change the URL the trigger is based on, update the Visitor page URL condition:
To change the amount of time a trigger waits to fire, change the number of seconds listed in the Still on site or Still on page condition:
For related information, see the article: What is the difference between "Still on site" and "Still on page" condition for Chat triggers?