This digest is here to help you find the most relevant conversations and resources from the Zendesk Community. Below you'll find new tips shared by users this week, questions that you can help answer for others, and some suggested resources for our support theme of the month.
Tips from Zendesk Users
Users regularly write up tips, recipes, and tutorials to help one another out. Here's a new tip that was shared this week:
Conversations in the Zendesk Community cover everything from basic troubleshooting to complex workflows and specific use cases. Certain questions are best answered by you, the user, because you have on-the-ground experience with our products. Check out the questions below and see if you can offer an answer or provide advice:
Client users sharing same email domain, syncing to wrong Salesforce account
Jimmy is looking for a workaround to facilitating clients that are using shared domains which causes issues and errors upon syncing with Salesforce.
Custom metric - help!
Piotr is looking for assistance in setting up a custom metric in Insights.
How to integrate our Zendesk instance with a partner's ConnectWise for ticket escalations
William's company shares tickets with a partner, who uses ConnectWise. He's looking for some help on how to pass tickets between the systems for ticket escalations. Do you use ConnectWise? Help William out.
Display sections in search results
Chris is looking for some help with a Guide theme customization that would allow sections to be displayed alongside articles in search results.
Article Vote Event in Google Analytics
Do you use Google Analytics to track user actions in your Help Center? Elle is looking for some help troubleshooting some unexpected results tracking user votes.
Using Zendesk Support for JIRA
Parlez-vous français et utilisez-vous l'intégration Zendesk <> JIRA? Julien pourrait utiliser votre aide pour ajout d’un commentaire à un problème Jira à partir d’un ticket.
What does YOUR support dashboard in Explore look like?
Have you build a dashboard for Support in Explore? Share yours to help others get an idea for how to set theirs up, or take a look to get ideas from other users.
Our next Q&A event will take place on Thursday, July 22 at 9 am CDT, on the topic Setting up Ticket Tags for Explore reporting. You can post your questions today and be the first to get an answer during the AMA next week.
This AMA will be "Reddit-style," meaning that users post questions and our panel of experts will answer them in writing. The best questions will get turned into articles and live in our knowledge base, so be sure to submit yours.
Thanks for stopping by!
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