We have successfully set up single sign-on (SSO) for our Zendesk Support account for both agents and end users. Will all our users who log in to our website be added as users in Zendesk?
Yes, all users in your database have profiles created in Zendesk Support after you set up your SSO.
For more information about managing users in Zendesk after enabling JWT SSO, see the article: Enabling JWT (JSON Web Token) single sign-on.
For more information about managing users in Zendesk after enabling SAML SSO, see the article: Enabling SAML single sign-on.