Can I change the avatar and the name of the Answer Bot in the Web Widget?

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  • Fan Guo

    Hi Mark Nino Valencia, we followed the instructions in the API developer article, but all it did was rename the title of our popup rather than the bot itself. Can you confirm if this feature is still available?

  • DJ Buenavista Jr.
    Zendesk Customer Advocate

    Hi Fan Guo,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, the possible reason why only the title popup of your widget was changed, is you have only edited the "Title" object in API.

    You can change the name of the Answer Bot by using the "Name" object and edit it. You can refer to this example:

    <script type="text/javascript">
    window.zESettings = {
    webWidget: {
    answerBot: {
    avatar: {
    url: '',
    name: {
    '*': 'Zendesk Bot'

    For more information about, you can also check the following guide in our Zendesk Developer docs through here:

    Thank you and have a wonderful day ahead!

    Kind regards,



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