Recipe: Send messages to your customers waiting in the queue

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5 Comments

  • Oscar Maynard

    I've set up this trigger, but it's still sending the message when an agent is serving the customer?

    0
  • Heather Rommel
    Community Moderator

    Hi Oscar Maynard

    I think it's colliding even though you have "Visitor served" is false. 

    You can try moving the "still on site" above Visitor served = false.

    And you  might want to add a condition to check if an Agent is assigned the chat... I don't have mine up right now but I think there's one you can add in that category if the above doesn't work.

    Sincerely,
    Heather

    1
  • Oscar Maynard

    Hi Heather Rommel, swapping them around seems to have done the trick! Thank you :) 

    1
  • Heather Rommel
    Community Moderator

    Oscar Maynard

    Thanks for circling back and letting us know it worked!

    0
  • Elissa
    Zendesk Community Team

    Hi Oscar Maynard and Heather Rommel 

    Thanks so much for the catch and the expert assist! I've updated the article to reflect the correct (working) order!

    Thanks again

    0

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