Enabling side conversation child tickets

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  • Jacob Bergman


    Thanks for this feature! How do I create a trigger that opens the parent ticket on reply of the child ticket? 

  • JC Hall

    This feature is not listed in Settings\Tickets as described.

  • Dave Dyson
    Zendesk Community Team

    Hi JC -

    Sorry for the confusion! Side Conversations are included in our Suite Professional and above plan levels (as indicated by the graphic at the top of this article). If you subscribed to our standalone Support product prior to February 1, 2021, you may still be able to purchase the Collaboration Legacy Add-on by contacting our Sales team via the link in this article: About Zendesk product legacy add-ons

    Otherwise you'd need to upgrade to our Suite. See How can I update my subscription?

    I'm sorry I don't have an easier answer for you, but I hope that at least clarifies the situation.


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