About the Chat trigger
Use this recipe to create a Chat trigger that adds a tag when chat is connected to a department. For example, add a tag to customers who request a chat with your Sales department or was assigned to your Sales department.
The tags added to chats are useful if you want to route chat tickets to a group. To route chat tickets to a group based on tags, see the article: Recipe: route chat tickets to a group based on tags.
To create the trigger
Use the conditions and actions below to create the trigger.
- Run trigger: When a visitor requests a chat
Check conditions: Check all of the following conditions
Department | Equals | Sales
Perform the following actions
Add tag | salestag
For more information on routing chats with triggers see the article: Automatically route chats to departments.