Is it possible to send Help Center articles in a chat?

Question

I would like my agents to be able to send articles from my Help Center to my visitors during a chat. Is it possible to send Help Center articles in a chat?

Answer

Yes. Although there is no native Zendesk functionality that allows your agents to send Help Center articles to visitors during a chat, you can download and install the Knowledge Base Search App which enables agents to search your linked Help Center for public articles and send them to chat visitors.