I am following the steps in Allowing Zendesk to send email on behalf of your email domain to verify my domain by adding a TXT record (a domain verification record) to my DNS server.
If I manage multiple Zendesk accounts and use the same email domain for support addresses across those accounts, is it possible to have multiple TXT records configured on the same domain?
Yes. If you have multiple Zendesk accounts, you can add individual TXT records to your DNS server for each account that uses the same email domain.
Add a TXT record to your DNS server for each account that you manage. Each record has the same name (
zendeskverification) but has a different corresponding value as the domain verification record value is unique for each Support account.
Examining your TXT records
You can manually inspect your TXT records to verify that they were correctly configured for each account using a DNS lookup tool. A popular tool is MxToolBox. Use the following lookup tool to review your TXT records:
If you have set up multiple TXT records for each of your accounts, the lookup should look something like this: