I want to restrict agents to only view tickets assigned to them. Is it possible to limit an agent to their own tickets?
Yes, you can control the ticket permission of the agents to only see their own tickets. To implement this restriction depends on what Zendesk Support plan you are subscribed to.
Choose your plan below.
In the Support Team plan, the ticket access in the agent's profile. Under Groups, select Assigned tickets only
For more information about the agent's profile, see the article: Adding agents and administrators
On Enterprise, agent permissions are determined by the custom role selected for the agent. Go to Admin () > Manage > People > roles and under Tickets select Assigned to this agent only.
For more information about customer roles, see the article: Custom agent roles.