When customers are signed in on my website, I want the Chat widget to capture the user's name and email address. How do I capture the user's name and email address for the Chat widget?
The Chat widget does not automatically capture the user's name and email address when they log in to your website. Use the Chat API to send the name and email address to the Chat widget. To know more about how to identify users in the Chat widget, see the developer article: Identifying visitors.
Another workaround is to use user authentication. For more information about authenticated visitors for the Chat widget, see the article: (Legacy Chat) Enabling authenticated visitors in the Chat widget.